CUSTOMER CASE | PAPUA NEW GUINEA
After nearly six months of online conversations, the customer ordered one CAT 320D2 and one XCMG 370.
2 excavators | Hebei + Jiangxi sourcing | 50% deposit | Shanghai container loading
CAT 320D2 on the way to our Shanghai yard for container preparation.
When this customer first contacted us from Papua New Guinea, he was careful. He had found us through our website, but we had never met, and neither of the two machines he wanted was sitting in our own yard. His concern was reasonable.
The customer approved this case but asked us not to publish his name. We respect that request.
We did not have the machines – and we said so
A member of my sales team stayed in contact with him for almost six months. We had several video calls, answered his questions and kept the conversation moving without pushing him. He wanted two original-paint machines: a CAT 320D2 and an XCMG 370.
I told him clearly that we would need to find both units through our supplier network. We found one machine in Hebei Province and the other in Jiangxi Province. The customer knew where the machines were coming from, and we arranged two separate inland deliveries to bring them together at our Shanghai yard.
A second view of the CAT 320D2 during inland transport.
The payment and loading process
The customer paid a 50% deposit so we could secure both excavators. After the machines arrived in Shanghai and the vessel schedule was confirmed, we arranged the dismantling and container preparation. Once everything was ready, he paid the remaining balance and we completed the shipment.
The XCMG 370 was also brought to Shanghai
XCMG 370 collected for delivery to Shanghai. Second view of the original-paint XCMG 370.
Delivered, with another order already being discussed
Both excavators have now arrived in Papua New Guinea. The customer told us he is satisfied with the machines and plans to buy from us again. He also said that many buyers in Papua New Guinea source equipment from China, while Chinese companies are active in local construction projects.
He has not visited China yet. Next time, he hopes to come here himself. For us, that is the best result of this order: a buyer who started with doubts now wants to meet in person and continue doing business.
| Need a model that is not in our yard?
We will tell you honestly whether it is our stock or a machine sourced for your order. We can coordinate video inspection, inland transport, dismantling and container loading in China. Send Kan the model, condition and destination port you need. Anhui Gangya Construction Machinery Sales Co., Ltd. | Contact: Kan |