CUSTOMER STORY | MANDALAY, MYANMAR
Clear communication, fast RMB payment and road delivery to the Yunnan border.
One of the Hitachi ZX210 excavators selected for the customer.
I’m Kan from Anhui Gangya Construction Machinery Sales Co., Ltd. This buyer is based in Mandalay, Myanmar. He comes from a Chinese-speaking family, so we could discuss the machines, payment and delivery directly in Chinese. He did not buy all five machines at once. Over several orders, he purchased a total of five Hitachi ZX210-5G excavators from us.
A quick and straightforward deal
This customer is very decisive. After checking the actual photos and working videos, he confirmed the machines and transferred the full payment to our company. There was no long back-and-forth once the condition and price were clear.
All of our transactions were settled in RMB, which made payment simple for both sides. Being able to speak Chinese also helped us confirm every detail quickly and avoid misunderstandings.
What mattered to him was seeing the real machine and how it worked. The repeat orders—from the first unit to five in total—came from that simple process.
Kan with the Hitachi ZX210 before transport was arranged.
From the yard to the Yunnan border
After payment, my work was not finished. I arranged low-bed trailers to collect the excavators and deliver them to the agreed border port in Yunnan. Machine confirmation, trailer booking and delivery details were all agreed before the trucks left.
For an overseas order, transport is part of the service. My job was to keep the process clear and make sure the machines reached the border as arranged.
Loaded onto a low-bed trailer. Road transport toward the border.
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Send me the model, quantity and delivery point. I can share actual photos and working videos first, then help arrange road transport to the agreed border point in China. – Kan | Anhui Gangya Construction Machinery Sales Co., Ltd. |